Policies
Last published 06 Jul 2020
Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.
Resources to assist you
These resources will assist your organisation to develop a fit-for-purpose complaint handling process that aligns with best practice.
Complaint handling
Complaint handling by charities and not-for-profits - Justice Connect
Effective complaints handling guidelines - NSW Ombudsman
Complaint management framework and model policy - NSW Ombudsman
E learning - NSW Ombudsman
Better practice guide to complaint handling - Commonwealth Ombudsman
Handling vexatious or unreasonable complainants
Managing Unreasonable Complainant Conduct Manual - NSW Ombudsman
Managing unreasonable complainant conduct – a model policy and procedure - NSW Ombudsman
Unreasonable complainant conduct - Commonwealth Ombudsman
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Last updated: 06 Jul 2020