Working with us

News, policies, resources, tools and other information for services providers contracted to deliver human services.

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How we procure and work with you

Our charter, glossary, and other resources that support procurement and contracting activities for human services and describe our working relationship with service partners.
- Pricing, procuring and contracting human services
  
  An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
- Charter for working with contracted service providers
  
  This charter conveys the principles, values, commitments and expectations of DCJ’s working relationship with service providers to achieve positive outcomes for individuals, families and communities.
- Aboriginal Community-Controlled Organisations
  
  How DCJ defines an Aboriginal Community-Controlled Organisation (ACCO), how we determine whether an organisation is an ACCO, and our requirements for reporting on ACCOs.
- Applying for a Statement of Service
  
  DCJ can provide a Statement of Service, which is a declaration about the contractual arrangements you have with us and your performance. This page explains how to apply for a Statement of Service and outlines the information that will be provided.
- Authorised signatories for DCJ contracts and other legal documents
  
  Information for service providers on the requirements for authorised signatories (and their delegates) for contracts and other legal documents.
- Electronic signatures for human services contracts
  
  Information for service providers about using DocuSign to electronically sign human services contracts with DCJ.
- Glossary for funded contract management
  
  Definition of the terms used in the Funded Contract Management Framework.
- Human Services Agreement (HSA)
  
  Information for service providers about the standard contract for human services in NSW. The HSA is formally called the Agreement for Funding of Services, but is commonly referred to as ‘the HSA’ for easy reference.
Our contract management policies and resources

To help you understand and comply with contractual obligations, including notified policies.
- A–Z policies, guides, fact sheets and forms
  
  An A–Z of all our contract management-related policies, guides, fact sheets and forms for DCJ service providers.
- About the Funded Contract Management Framework
  
  A summary of the framework, and its scope.
- Annual accountability
  
  Annual accountability requirements, information about the process, and resources to assist with preparing submissions. Annual accountability applies to DCJ service providers that deliver funded contracts.
- Contracting issues and complaints
  
  Making complaints to us, and your responsibilities for resolving complaints and protecting whistleblowers. How we handle complaints and deal with allegations of misconduct.
- Contract variations
  
  Information for DCJ service providers on when a contract variation is required, how one is made, and how it differs from exercising an option in a contract.
- DCJ interest in service provider working arrangements
  
  An outline of common service provider working arrangements — subcontract, consortium and joint working arrangement — and our interest in each.
- Joint working arrangements
  
  Information about joint working arrangements, and how they may affect the contract with us.
- Key contract management roles and their responsibilities
  
  This page describes the key roles and responsibilities for effectively managing DCJ human services contracts and delivering services for DCJ.
- Managing secure information and notifying us of information or data security incidents
  
  The obligations and requirements for service providers to maintain secure information, and notify us when an actual or suspected information or data security incident is detected. This policy applies to all electronic and physical data storage.
- Mergers, acquisitions and amalgamations
  
  Information for service providers contracted by us, about the implications of a merger, acquisition, amalgamation or similar change of control, and the requirements for notifying us.
- Subcontracting
  
  Information for service providers contracted by us, about the additional responsibilities and obligations of subcontracting, and the requirements for obtaining consent to subcontract.
- Unspent funds
  
  This states the requirements for returning or retaining unspent funds for human services contracts. These requirements are effective from 19 July 2023.
Access to our shared portals

Information about and access to the CHIMES Portal, disability services portals, and the PACS Portal.
- CHIMES Portal
  
  The CHIMES Portal allows community housing service providers to: maintain their contact details, access forms and applications, submit reports, and complete Performance Action plans.
- Payment and Contracts System (PACS) Portal
  
  The PACS Portal has replaced the Contracting Portal for service providers. You can directly access funding, payment and contracting information for your contracts from the PACS Portal.
- Restrictive Practices Authorisation Portal
  
  The Restrictive Practices Authorisation outlines principles and requirements for Registered NDIS Providers and Practitioners in NSW when providing behaviour support services that include restrictive practices to persons receiving funded supports through NDIS.
Partnering Newsletter

Information to help you stay up-to-date with news and changes to the way we work with service providers.
- Partnering quarterly newsletter
  
  Information to help service providers stay up-to-date with news and any changes relating to how we work with the sector.
Other resources

Links to useful information and resources to assist with contract management.
- Australian Charities and Not-for-profits Commission (ACNC)
  
  Useful information to help charities understand and meet their obligations through information, advice and guidance.
- BNG NGO Service Online
  
  Online services for Australian NGOs and service provider organisations, including Standards & Performance Pathways and Management Support Online.
- It's Your Business
  
  Governance and financial management information.
- National Standard Chart of Accounts
  
  DCJ uses the National Standard Chart of Accounts for financial documentation with its funded service providers.
- Peak bodies
  
  Peak bodies funded by DCJ.
- Not-for-profit Law
  
  Resources and legal help for community organisations, from Justice Connect.
- Disaster recovery for community services organisations
  
  The Office of Emergency Management provides a simple toolkit aimed at helping community services providers understand their risks in a disaster situation and how to take some simple steps to get ready.
Support and training

For support, your DCJ contract manager is main point of contact. Get district office contact details, find out who else to contact for assistance, and see the training resources available.
- District office contacts
  
  Telephone numbers and email addresses for DCJ district offices.
- Contract management contacts
  
  Contacts to assist you with matters related to funded contract management.
- Change Together program
  
  A free practice learning program for eligible Family Preservation, Targeted Early Intervention, and Family Support and Connect practitioners.
- NGO Learning Centre
  
  A free website that provides accessible training and resources for non government organisation employees who work with children, young people, families and communities in NSW.
- ACNC - Online learning
  
  A free online learning program designed to support leadership and accountability in the charity sector. It aims to boost the skills and expertise of a charity’s board or committee members as well as other leaderships positions, to effectively perform in the role.
- Make a contracting complaint, allegation of misconduct, compliment or suggestion
  
  Information for service providers and their staff to make a contracting complaint, allegation of misconduct, compliment or suggestion: who to contact, with details of how to contact them.
- Keep updated on cyber security
  
  Information and resources to assist service providers understand NSW and Commonwealth privacy laws, your obligations and responsibilities as a DCJ contracted service provider, and give you tactics that may help you protect your organisation.
- Keep updated on important information about COVID-19
  
  Information and resources to assist service providers in working with DCJ on our COVID-19 response.

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Last updated: 20 May 2019

Working with us

Quick access

Browse Working with us

How we procure and work with you

Our contract management policies and resources

Access to our shared portals

Partnering Newsletter

Other resources

Support and training