Deliver services to children and families

For providers of early intervention, child protection and out-of-home care services including the Permanency Support Program

Browse Deliver services to children and families

Deliver the Permanency Support Program (PSP)

Includes program description, policies, guidance, legislation and resources
- Aboriginal Case Management Policy (ACMP)
  
  Includes ACMP Policy Statement and ACMP Rules and Practice Guidance.
- Aboriginal Case Management Policy1
- Permanency Case Management Policy
  
  Includes policy statement, rules and practice guidance, resources and practice minutes
- Intensive Therapeutic Care
  
  Factsheets and referral forms for Intensive Therapeutic Care (ITC)
- Interim Care Model
  
  Factsheets and forms for Interim Care Model (ICM)
- Safety in Care
  
  Key changes and what this means for PSP providers and other NGOs
- PSP roles and responsibilities
  
  Information about roles and responsibilities for PSP casework practitioners, Child and Family District Unit (CFDU) casework practitioners, Commissioning and Planning contract managers and Permanency Coordinators.
- Sector workforce development and training
  
  Information about workforce development and training services for caseworkers in funded service providers
- Permanency Practice Q&A Webinars
  
  The PSP Permanency Q&A Webinars are a free service to help increase practitioners’ knowledge and skills to support children and young people achieve permanency.
- Resources
  
  Videos, fact sheets, ProSPects newsletter, guides, infographics and links in relation to the PSP.
- Program level agreements and contract governance
  
  Includes service overview and contractual information for PSP providers.
- Funding and financial support
  
  Information and forms on PSP funding model and service packages for funded service providers.
Early intervention services

Targeted Earlier Intervention Program
- Targeted Earlier Intervention program
  
  Understand the Targeted Earlier Intervention program and its guidelines and policies.
- Spotlight on Targeted Earlier Intervention
  
  On these pages you’ll find real stories from the NSW Government’s Targeted Earlier Intervention (TEI) program.
- Stay up-to-date with the Targeted Earlier Intervention program
  
  Answers to frequently asked questions on Targeted Earlier Intervention
- Using Evidence in the Targeted Earlier Intervention Program
  
  An overview of using evidence in the Targeted Earlier Intervention Program.
Change Together

Learning to keep more children safe and families together.
- Change Together
  
  A free practice learning program for eligible Family Preservation, Targeted Early Intervention, and Family Connect and Support practitioners.
Child protection services

How to provide child protection services and find resources, tools and training for caseworkers
- Brighter Futures Program
  
  Understand how to deliver this early intervention program
- About providing child protection services
  
  Understand the guidelines, policies, and legislation you need to follow as a child protection service provider
- Support adoption and guardianship
  
  Information for caseworkers on early permanency planning, adoption and guardianship
- Structured Decision Making
  
  Find tools to support informed decision making in child protection
- The Joint Child Protection Response Program (JCPRP)
  
  Understand the role of the JCPRP, its objectives and principles and the referral pathway.
- Caseworker resources and tools
  
  Find resources, tools and training for child protection caseworkers and practitioners
- NSW Practice Framework
  
  How FACS works with children and families in NSW including the principles, values, mandates, approaches and systems that underpin our work
- Child Protection Research
- Shaping a Better Child Protection System
  
  The Children and Young Persons (Care and Protection) Amendment Act 2018 will strengthen services to keep children safely at home with their families and restore children to their families when it is safe to do so.
- Youth Hope Program
  
  For information review the Youth Hope Service Provision Guidelines.
OOHC services

Permanency Support Program, out-of-home care recommissioning and general resources
- OOHC recommissioning
  
  Understand how out-of-home care is changing in NSW and the role of the Permanency Support Program
- Joint Child Protection Response Program (JCPRP)
  
  The JCPRP is a tri-agency program delivered by the NSW Department of Communities and Justice, the NSW Police Force and NSW Health.
- OOHC resources and tools
  
  Charter of Rights, Section 90 applications, conversation guide for children and young people, and common principles for contact
- OOHC transition
  
  Implementation of this transition began on 1 March 2012 and will take place over 5 to 10 years.
- OOHC research
  
  Research to practice notes and other research papers
NSW Interagency Guidelines for Practitioners

Collaborative Practice in Child Wellbeing and Protection.
- Introduction and overview
  
  A resource for all government and non-government agencies working in the child and family services sector that focuses on improving our work together.
- Secretary’s foreword
  
  Foreword from Michael Coutts-Trotter, Secretary Department of Communities and Justice.
- Child wellbeing and protection laws in NSW
  
  Information about the legislation governing child protection in NSW.
- Prevention and early intervention
  
  Investing in prevention and early intervention is a well recognised evidence based approach that offers the best long term outcomes for children and families.
- Working with children and families
  
  Our relationship with families should acknowledge and understand their individual and family circumstances. This includes experiences of discrimination, grief, loss and violence.
- Information sharing for service coordination
  
  Information sharing is a key part of collaboration. Organisations can make informed decisions about how services can best meet a family’s needs.
- Understanding roles and responsibilities in the sector
  
  Child wellbeing and safety is everyone’s responsibility, which means everyone works together to keep children safe and well.
- Reporting and responding to child wellbeing and safety concerns
  
  Protecting children from harm is a responsibility shared by everyone in the community. Making a report about suspected child abuse or neglect is an important part of this responsibility.
- Assessing wellbeing, safety and risk
  
  Children and families need to be provided with timely and effective assessment to determine the factors affecting the safety and wellbeing of their children.
- Courts involving children and young people
  
  When it is not safe for a child or young person to remain with their family, a court order may be necessary to provide a safe, stable and nurturing home.
- Glossary
  
  Glossary of terms used in the Interagency Guidelines.
Alternative Care Arrangements

Resources to assist service providers and their staff.
- Resources to assist service providers and their staff
Casework Support Scheme

Purchase of fee-for-service from approved service providers to deliver supervised contact, supervised transport, mentoring and respite to vulnerable children/young people in out of home care (OOHC) placements which are managed directly by DCJ.
- Casework Support Scheme (CSS) - Program Guidelines
- Casework Support Scheme Price Guide - 1 July 2023

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Last updated: 24 Sep 2019

Deliver services to children and families

Browse Deliver services to children and families

Deliver the Permanency Support Program (PSP)

Early intervention services

Change Together

Child protection services

OOHC services

NSW Interagency Guidelines for Practitioners

Alternative Care Arrangements

Casework Support Scheme