Eligibility and access policies
Showing 1 - 10 of 30 items
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Appeals Policy
In Housing and homelessness / Housing policies
This policy explains how a client can appeal a decision and how client appeals are managed.
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Children and Young People at Risk Policy
In Housing and homelessness / Housing policies
The purpose of this policy is to outline the role of social housing providers in child protection matters
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Client Service Delivery Policy
In Housing and homelessness / Housing policies
This policy explains the standards of behaviour and service expected of staff and clients. How a client can provide feedback about the services they use, including how to make a complaint. How client feedback and [...]
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Eligibility for emergency temporary accommodation because of a natural disaster - Social Housing Eligibility and Allocations Policy Supplement
This document provides additional information to support our policies about how we deliver social housing and who is eligible for assistance
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Eligibility for emergency temporary accommodation other than because of a natural disaster - Social Housing Eligibility and Allocations Policy Supplement
Urgent need for short-term emergency accommodation. Assessing a client’s ability to resolve their urgent short-term emergency housing need
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Eligibility for priority housing assistance – evidence requirements - Social Housing Eligibility and Allocations Policy Supplement
Clients are required to substantiate their need for priority housing assistance.
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Eligibility for priority housing assistance – unable to resolve need in private rental market - Social Housing Eligibility and Allocations Policy Supplement
Housing providers will assess a client’s ability to resolve their urgent housing need in the private rental market by looking at the following factors, which may make it difficult to rent privately:
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Eligibility for priority housing assistance – urgent housing needs - Social Housing Eligibility and Allocations Policy Supplement
1. Unstable housing circumstances. 2. At risk factors, 3. Existing accommodation is inappropriate for basic housing requirements
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Eligibility for Social Housing Policy
In Housing and homelessness / Housing policies
This policy outlines eligibility criteria for all applicants for social housing under Housing Pathways
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Eligibility for social housing – ability to sustain a successful tenancy - Social Housing Eligibility and Allocations Policy Supplement
Criteria to be addressed in an independent living skills report.