Housing Outcomes and Satisfaction Survey opening on Tuesday 2 November 2021

The views of our clients are key to driving improvements in the quality of our services. We will use your valued feedback to improve our services for your benefit in the future.

We want to know if you are satisfied with the products and services you receive from us and if these contribute to your wellbeing.

We intend to run the survey once a year to track the progress of our services.

This survey asks questions about:

• your current situation, health and wellbeing
• interactions with your local community
• how COVID-19 has impacted you
• how satisfied you are with different aspects of your life
• how satisfied you are with the service/s you have received from us.

You can choose to skip any question you do not wish to answer.

You can do the survey if you:

• are aged 18 years and over and
• receive, or have applied for housing assistance from us.

Taking the survey will not affect any of your current applications, or change any services you receive from us.

This survey is optional. You do not have to take part.

It may take around 15 minutes to finish.

If you are eligible we will send you a link to the survey. The survey is only available online. Please read the Participant Information Sheet before you start the survey.

To complete the survey click the survey link in the invitation email or text you received and answer the questions as best you can. If you accidently close the survey page, you will have to restart. If this happens, go back to your email or text message and click on the survey link to start again.

Wait for the confirmation at the end to know that we have recorded your answers.

You will not need to create an account. You will receive a link to the survey in your email or via a text message. Follow the link to complete the survey.

The survey will close on Monday 13 December 2021 at 11.59pm. If you choose to complete the survey by the closing date, you can enter the draw for the chance to win an iPad.

Yes. If you complete the survey by the closing date and enter the draw you will have a chance to win an iPad. There are 10 iPads to be won this year. We will select winners at random via a prize draw. This is a game of chance and skill plays no part in determining the winner. See the full terms and conditions.

We will notify winners by email or text message on Tuesday 1 February 2022 Winners must respond by Tuesday 22 February 2022 to claim their prizes. We will redraw unclaimed prizes.

Your responses will remain confidential. When you finish the survey, we group your answers with ones from other people who do the survey. We will link your de-identified survey responses with data about the products and services you have received to help us understand what different people get from the supports on offer.

We will never share or publish your details.

If you experience technical difficulties, or need assistance to complete the survey, please contact our helpdesk at the Housing Contact Centre on 1800 422 322.