Skip to Content

From time to time the Department of Communities and Justice - Housing (DCJ Housing) can ask tenants to move from their home to another social housing property. We refer to this process as relocating tenants for management purposes.

Why does DCJ Housing ask tenants to move?

We may ask you to move for reasons connected with your property, for example, we need to sell or redevelop it, or for reasons connected with your tenancy, for example, the property you are living in is now too big for your household.

How does the relocation process work?

Your Client Service Officer or a specialist Relocation Officer will work with you and your family to determine your housing needs and keep you up to date with what is happening.

We will do the following:

  • advise you that you are being relocated and giving you a general timeframe for your move
  • interview you so that we understand your housing needs
  • assess your housing needs
  • find suitable alternative housing that meets your needs.

During this process, we also discuss:

  • any special considerations
  • relocation or reimbursement of improvements or fixtures you have made to your current property
  • any other issues.

How will I know what my entitlements are?

Whenever possible, we will request the relocation needs interview to be carried out at the tenant’s property; this will help in identifying client housing needs/supports (for example property modifications) and identify any property alterations eligible for reimbursement. Following our interview and assessment we will send you a written Relocation Statement confirming:

  • the type and size of the property you will be offered
  • the location you are approved to move to
  • the number of offers you will receive
  • other information about the relocation process, for example, the type and length of lease you will be offered when you move and your entitlement to a rent subsidy.

What happens if my circumstances change?

You must tell us about any changes in your circumstances as soon as possible, even if you think that the change may not affect anything. Any change could affect the housing we offer you and the time it takes to move you.

How many offers will I receive?

Most tenants will get two (2) offers of alternative housing. However, in some cases only one (1) offer will be made.

How long will it take to relocate me?

In some cases, the move will only take a short time, but in other cases the move could take quite a few months. The time it takes to move you will depend on the type of relocation and the availability of properties that match your requirements.

What happens if I reject all offers of alternative housing?

If you reject all reasonable offers of alternative housing, we will give you notice that we intend to take action through the NSW Civil and Administrative Tribunal (NCAT) to terminate your tenancy.

For DCJ Housing tenants listed for relocation on the NSW Housing Register on the grounds of under occupancy, which is when a tenant has more bedrooms than they are entitled to, a Vacant Bedroom Charge will be applied to their tenancy when they refuse outright to relocate or reject two (2) reasonable offers of alternative housing. For more information please see the Vacant bedroom charge fact sheet.

What if I don’t agree with a decision?

You cannot appeal our decision to move you or the decision by DCJ Housing to apply the Vacant Bedroom Charge. However, if you disagree with the decision to issue a notice of intention to terminate your tenancy or any decision DCJ Housing made throughout the relocation process, you can request a formal review when you receive a notice of intention to issue a notice of termination.

You can appeal decisions about offers of housing and receiving a notice of intention to issue a notice of termination.

To do this fill in the Application for Review of Decision – Section 149 Residential Tenancies Act 2010 available online or at your local DCJ Housing office.

Was this content useful?
Last updated: 25 Oct 2019