About MyHousing Online Services
Last published 23 Aug 2023
Overview
MyHousing Online Services are simple and convenient online tools for housing clients. You can access your housing information and complete tasks online, in your own time.
Online services are available 24 hours a day, seven days a week. All you need is a computer, smartphone or tablet with an internet connection.
Jump to:
MyHousing app
You can access your housing information on the go using the MyHousing app on a smart phone.
The app can be personalised, is fast, convenient and can allow you to:
- check account balances and transactions such as rent, water, Rentstart bond loan and other accounts
- make payments to accounts
- view and update contact details including emergency contacts
- view household member weekly rent and water payments including income details
- view approved application details
- request maintenance repairs
- access support services and more.
Have a MyHousing account already? Easy! You can download the app and log in using your MyHousing account, otherwise you will need to create one and provide some personal details. To create an account, you will need to be either the main:
- applicant
- tenant
- Rentstart Bond Loan client or
- former tenant.
We will ask you to enter your name, date of birth and a reference number. You can find reference numbers on DCJ letters. You can enter a:
- DCJ housing client reference number (CRN)
- payment reference number (PRN)
Account and Information
You can view and manage your housing information online using the MyHousing Account and Information service.
The service lets you:
- check the balance of your rent, water, Rentstart Bond Loan and other accounts
- view and print your transaction history
- update your contact details
- view information about your application.
To create an account, you need to have an email address and be the main:
- applicant
- tenant
- Rentstart Bond Loan client
- former tenant.
You need to create a password for your account and provide personal details. We will ask you to enter your name, date of birth and a reference number.
You can find a reference numbers on letters from DCJ Housing. You can enter a:
- DCJ housing client reference number (CRN)
- payment reference number (PRN)
- application reference number (ARN).
Tenancy online
We have made it easier for you to let us know about changes that effect your tenancy. You can customise a tenancy form based on your circumstances, making it simpler to view and complete.
The tenancy online form allows you to:
- report changes to income, savings, shares or assets
- request to add or remove people within your household
- consent to pay your tenancy accounts using Centrelink payments for you or household members
- inform when you or your household owns or no longer owns land, a dwelling or other property
- request a medical assessment or independent living skills assessment for you or household members directly from the healthcare professional/support provider.
Tenant forms available to complete online include:
- Rental Subsidy Application Form
- Application for Additional Occupants Form
- Authority for Rental Deduction Form
- Income Confirmation Scheme Form
- Details of Property and Land Ownership
- Medical Assessment Form
- Independent Living Skills Assessment Form
- Notice to Vacate Form.
To use the tenancy online form, you will need an email address and mobile number.
Update my tenancy details Continued my saved form
Who can use the form
- Tenants of DCJ Housing
What you will need
- email address
- mobile number.
What you may need
- DCJ Client Reference Number or Payment Reference Number
- Centrelink Reference Number
- Australian drivers licence, Australian passport or Medicare card
- Documents supporting your request
- Email address and contact number for healthcare professionals/support providers if you have included a Medical Assessment Form or Independent Living Skills Assessment Form.
What to expect
- communication from us via email and SMS
- income and identification details checked instantly and securely online
- upload supporting documents securely online
- ability to update your form within 30-60 days depending on what information we ask you to provide.
eRepair
eRepair lets you request a repair online if you are a DCJ tenant and the repair is not urgent.
If your repair is urgent, please call the Housing Contact Centre on 1800 422 322
You don’t need to register to use eRepair. The service uses pictures to help you find the repair you want to report. You can also add details about what needs to be fixed before you submit the request.
You can request up to 5 different repairs at once. When you’re ready to lodge your request, you’ll be asked to enter your name, address and contact details. You’ll get an email or SMS when your repair request has been reviewed.
ePay
ePay is a safe and secure way to pay your tenancy charges online.
You will need your Rent Payment Reference to use the ePay service. You can find your Rent Payment Reference on your tenancy agreement or your quarterly statement.
You can make payments for:
- rent
- water usage
- tenancy bond
- tenant repair costs
- combined former debt
- miscellaneous.
Application for Housing Assistance
You can apply for housing assistance online, there’s no need to bring your documents into an office.
The online form lets you apply for all types of housing assistance with one application form. This includes:
- public housing
- community housing
- Aboriginal housing.
You need to have a personal email account and set a password so you can access your application.
When applying you can:
- save, exit and return to your form anytime within 30 to 60 days, depending on the information you need to supply
- confirm your personal details like identity and income securely online
- upload any supporting documents securely
- request an online medical assessment or independent living skills assessment for you or additional persons to be included in your application.
Have your circumstances changed?
This online form is to be used for approved applicants currently waiting on the Housing register wishing to advise of any changes to their approved application for housing assistance. This includes changes to income, medical support, housing requirements, living arrangements or details of additional household members living with you. If you are a tenant of public housing wishing to advise of a change to your circumstances, contact your DCJ housing local office.
Update my Circumstances Continue your saved form
You can also call the Housing Contact Centre Monday to Friday 9 am to 5 pm for help.
Housing Contact Centre
1800 422 322
What you will need
In order to submit your application you will need:
- either your Passport, Medicare Card or Drivers Licence
- one form of identification for each household member over 16 years old
- documents supporting your change.
Medical Assessment Form
You can request to complete a Medical Assessment Form online without needing to attend an appointment. This online form is sent directly to your nominated healthcare professional/support provider by email for their completion and then is returned to you for your review before submitting to DCJ Housing.
Who can use the form
- Tenants of DCJ Housing, including household members. (Tenants should complete via Tenancy Online)
- Applicants for Housing, including additional persons
What you will need
- Email address
- Mobile phone number
- Australian drivers licence, Australian passport or Medicare card
- Healthcare professional/support provider email and mobile phone number.
What you may need
- DCJ Client Reference Number, Centrelink Reference Number or Payment Reference Number
If you have included an assessment request for an additional adult that you are not legal guardian:
- Additional adult’s email
- Additional adult’s mobile phone number
What to expect
- Communication from us via email and SMS
- Communication with your healthcare professional via email
- Income and identification details checked instantly and securely online
- Upload supporting documents securely online
- Review assessment before accepting and submitting
- Request an edit from your healthcare professional
- Ability to update your form within 30 days
Independent Living Skills Assessment Form
You can request completion of an Independent Living Skills Assessment Form electronically without needing to attend an appointment. This online form is sent directly to your nominated healthcare professional/support provider by email for their completion and then is returned to you for your review before submitting to DCJ Housing.
Who can use the form
- Tenants of DCJ Housing, including household members (Tenants should complete via Tenancy Online)
- Applicants for Housing, including additional persons
What you will need
- Email address
- Mobile phone number
- Australian drivers licence, Australian passport or Medicare card
- Healthcare professional/support provider email and mobile phone number.
What you may need
- DCJ Client Reference Number, Centrelink Reference Number or Payment Reference Number
If you have included an assessment request for an additional adult that you are not legal guardian:
- Additional adult’s email
- Additional adult’s mobile phone number
What to expect
- Communication from us via email and SMS
- Communication with your healthcare professional/support provider via email
- Income and identification details checked instantly and securely online
- Upload supporting documents securely online
- Review assessment before accepting and submitting
- Request an edit from your healthcare professional/support provider
- Ability to update your form within 30 days
Application for Rentstart Bond Loan
DCJ Housing provides financial assistance for eligible clients wanting to sign up for a rental property. We may be able to assist you with a loan for your rental bond. The loan is interest free and repayable to DCJ Housing.
Apply for Rentstart Bond Loan online Continue your saved form
Help with the online Rentstart Bond Loan form
Who can apply
- Australian citizens or permanent residents
- residents of New South Wales
- you have less than $3000 cash
- those who have been approved for a rental property.
Pre-approved Bond Loans must apply using the Rentstart Bond Loan Supplement paper form
What you may need
- proof of current assets
- proof of citizenship
- your Centrelink number, Medicare Card or Drivers Licence
- proof of income.
Check that your Real Estate Agent / Landlord is able to complete their part of the form online
What to expect
- communication from us via email and SMS
- income and identification details checked instantly and securely online
- upload supporting documents online
- ability to update your form over 14 days.
Get step-by-step help with the online form
If you have an enquiry call the Housing Contact Centre.
eLetters
We’ve made it easier for you to access your housing letters.
The eLetters service lets you:
- receive your letters quicker
- view, print or save letters
- keep your letters safe
- reduce your paper use.
If you are a main applicant or a tenant and have provided us with your email, we'll send a secure link to your email inbox to view your letter online.
You may also receive a small number of letters by SMS if you've provided a mobile phone number.
It's important that you keep your contact details up to date so we can provide you with a quick, secure and convenient way to receive letters.
You can update your contact details quickly in eLetters.
Appeal a Decision
Use this online form to request a review of a decision made by DCJ Housing. This form is available to both applicants and tenants of DCJ.
Appeal a decision Continue your saved form
Help with appeal a decision form
You can also call the Housing Contact Centre Monday to Friday 9am to 5pm for help.
Note: Clients of a social housing provider (not DCJ), should contact their provider in the first instance to discuss how to appeal a decision made by that provider.
What you will need
Before you start you will need:
- an email address
- documents supporting your request (if applicable).
When completing your form, you can expect
- to receive communication from us via email and SMS
- to be able to update your form over 30 days
- to be able to upload supporting documents online
- that your income and identification details are checked securely online.