Specialist Homelessness Services tools and systems
Client Information Management System, Vacancy Management System, initial assessment form, Outcomes Framework resources
Initial Assessment
When a person calls Link2home or presents at a specialist homelessness service in NSW, they will receive an initial assessment to help determine their immediate needs and any safety issues.
The initial assessment is based on a set of questions used by all service providers to determine the response that will best meet the client’s needs. The Initial Assessment Form can be used when conducting an Initial Assessment interview.
The Initial Assessment tool on the CIMS allows you to record this information, including your client’s identified needs and the actions you, or a more appropriate service provider, can take to respond to these needs.
We have also developed this question guide to assist you to seek responses that identify your client’s needs.