Protocol for Homeless People in Public Places Implementation Guidelines

The Protocol for Homeless People in Public Places Implementation Guidelines (the Guidelines) are a tool to assist workers use the principles of the Protocol and improve their engagements and support to people in public places. The Guidelines also help workers to develop empathy and understanding for the diverse experiences and needs of people experiencing homelessness.

The Guidelines include 18 appendices that provide best practice strategies for engaging people with diverse needs and circumstances, in addition to statewide resources to support a person if assistance is requested. Workers are encouraged to refer to multiple appendices when providing support to people experiencing homelessness due to the intersectionality of a person’s needs.

The Guidelines were developed through a co-design process with StreetCare, the Public Interest Advocacy Centre’s lived experience advisory group, and contributions from over 32 signatories and subject matter experts.

Protocol for Homeless People in Public Places Implementation Guidelines (including appendices)

• Protocol for Homeless People in Public Places Implementation Guidelines (excluding appendices)
• Appendix A – Protocol for homeless people in public places
• Appendix B – Supporting children and young people
• Appendix C – Supporting Aboriginal peoples
• Appendix D – Supporting people who are culturally, linguistically and religiously diverse
• Appendix E – Supporting temporary visa holders and other non-residents
• Appendix  F – Supporting people with disability
• Appendix G – Supporting women
• Appendix H – Supporting people who identify as LGBTIQA+
• Appendix I – Supporting older people
• Appendix J – Supporting people in mental distress
• Appendix K – Supporting people with complex health conditions
• Appendix L – Supporting people who experienced domestic and family violence
• Appendix M – Supporting people exiting justice or correctional settings
• Appendix N – Supporting people sleeping in vehicles
• Appendix O – Supporting people with companion animals
• Appendix P – Supporting people carrying personal belongings
• Appendix Q – Supporting people during extreme weather events
• Appendix R – Supporting people during large public events
• Appendix S – Key contacts for feedback