Social Housing Eligibility and Allocations Policy Supplement
This document provides additional information to support our policies about how we deliver social housing and who is eligible for assistance
Matching and offering a property to a client
1. Homes NSW property types
The following table lists the available Homes NSW property types and the clients that are eligible for these properties.
Table 1: Homes NSW property types
Property Type | Client |
---|---|
General properties Public housing property owned or managed by Homes NSW or headleased from the private rental market | Clients with needs that can be met by the type, size and location of the particular property. |
Aboriginal Housing Office Property Properties that are owned by the Aboriginal Housing Office. | Clients that meet the Aboriginal Housing Office eligibility criteria. |
Public housing properties subject to a Local Allocation Strategy A Local Allocation Strategy is a specific allocation approach for a local area. When there is a Local Allocation Strategy in place, Homes NSW considers the needs of the community living in the local area as well as making sure that the client is matched to a property that meets their needs. Local Allocation Strategies are documented and regularly reviewed. | Clients who meet the household profile sought under the Local Allocation Strategy. |
Housing for seniors or people living with a disability/SEPP5 These properties are subject to the State Environmental Planning Policy (Housing for seniors or people living with a disability) 2004. Formerly known as State Environmental Planning Policy Number 5. |
As per the SEPP (Housing for Seniors or People living with a Disability), people with a disability are defined as: people of any age who have, either permanently or for an extended period, one or more impairments, limitations or activity restrictions that substantially affect their capacity to participate in everyday life. As evidence of having a disability for the purposes of SEPP (Housing for Seniors or People with a Disability) social housing, clients will need to provide written evidence that they meet the criteria identified above. This could include evidence from a medical practitioner, or from any other appropriate source (such as a support service). |
Pensioner (PPPH) Pensioner properties |
|
Public housing senior communities (PPOPH) The properties in these public housing complexes are specifically for older people |
|
Modified property Properties modified to cater for clients with a disability (in allocation areas where these properties are not readily available). | Clients who have demonstrated a need for a modified property |
Ground floor property Properties located on the ground floor of a unit complex (in allocation areas where these properties are not readily available). | Clients who have demonstrated a need for a ground floor property. |
Level access Properties with level access to an entry way (in allocation areas where these properties are not readily available). | Clients who have demonstrated a need for a property with level access. |
Properties with yards Properties with backyards (in allocation areas where these properties are not readily available). | Clients who have demonstrated a need for a backyard. |
Studio and highrise Properties that are studio units (i.e., where the lounge room and bedroom are combined in one room) or are units in a high rise apartment building. | Clients whose needs are met by the size of the particular property, except where they have demonstrated that a studio or highrise unit is unsuitable. |
2. Criteria for matching clients to properties
The criteria used to match clients to properties are outlined in the table below. Homes NSW will match clients to public and Aboriginal housing where a client has selected public or Aboriginal housing as one of their preferred providers. Community housing providers will match clients to community housing where a client has selected community housing as one of their preferred providers.
Table 1: Criteria for matching clients to properties
Property Attribute | Basic Criteria | Additional criteria that is considered when relevant |
---|---|---|
Public, Aboriginal Housing Office or community housing properties | Homes NSW will match the client to public or Aboriginal housing. Community housing providers will match the client to community housing. | |
Location of property |
| Homes NSW will:
Community housing providers will:
|
Type of property | For clients added to the NSW Housing Register on or after 20 October 1999, Homes NSW will match to a house, townhouse, unit, highrise unit or a studio unit according to availability. Clients added to the NSW Housing Register before 20 October 1999, were able to request a house, cottage, townhouse, villa or a unit. This entitlement is retained by clients who have not changed their requested allocation area or property type since 20 October 1999. Clients who either changed their allocation area, or told Homes NSW that their requested property type is no longer suitable, will be matched to a house, townhouse or unit (other than a highrise unit) according to availability. | Homes NSW will:
Community housing providers will:
|
Number of bedrooms | For clients added to the NSW Housing Register on or after 20 October 1999, Homes NSW will match to a bedroom allocation based on the size of the client’s household. Homes NSW may match a household to a larger property than their minimum entitlement. This will happen if Homes NSW has a larger property available and Homes NSW's operating procedures allow it to be allocated to the household. For clients added to the NSW Housing Register before 20 October 1999, Homes NSW will either match to the bedroom entitlement:
| Homes NSW will:
Community housing providers will:
|
3. Extension of timeframes
The table below provides information on when timeframes for public housing offers will be extended. Community housing providers will advise clients of any extension to timeframes according to their own individual matching policies.
Table 1: Extension of timeframes for public housing offers
Situation | Evidence |
---|---|
Client not able to inspect the offered property within two working days of receiving the offer due to reasons such as:
| Information that substantiates the client’s reasons for not being able to inspect the property within the required timeframe, such as:
|
Client not able to sign a tenancy agreement within one week of accepting the offer due to:
| Information that substantiates the client’s reasons for not being able to sign the tenancy agreement within the required timeframe, such as:
|
4. Accepting, rejecting and withdrawing offers and suspending applications
The table below sets out the criteria for making decisions about when an offer of social housing is accepted, rejected or withdrawn, and/or when an application is suspended.
Social housing providers may determine the outcome of an offer according to their own individual matching policies.
Table 1: Criteria for accepting, rejecting and withdrawing public housing offers and suspending applications
Outcome | Situation |
---|---|
Offer accepted | The client has accepted a property offered by a housing provider and signs a tenancy agreement. |
A rejection of an offer due to the client not responding to contact | A housing provider has attempted to contact the client to confirm eligibility prior to making an offer and the client has failed to respond to contact. The client has provided no response to an offer of social housing. Receipt of reasons from the client for rejecting an offer of a social housing property where it has been requested. |
A rejection of an unreasonable offer | The client did not accept an offer that matches their housing needs and it has determined that the client’s reasons for rejecting the offer is:
Acceptable supporting evidence includes a:
|
A rejection of a reasonable offer | The client did not accept an offer that matches their housing needs and:
The client did not accept an offer that matches their housing needs for a reason that is considered to be of personal preference, as it does not directly impact the client’s housing needs. Common examples include but are not limited to:
The client did not accept an offer that matches their housing needs due to not liking, or being unwilling to accept, the specific requirements of the housing provider, for example:
The client did not respond to contact to confirm eligibility prior to making an offer. |
Offer withdrawn | The client is matched to the property and:
|
Application suspended | Information from the client demonstrating that they are temporarily in a situation where they are unable to accept an offer due to circumstances beyond their control. These circumstances include, but are not limited to, situations where the client:
For more information on reasons and timeframes for suspension, see Managing the NSW Housing Register policy. |