Housing application online help

This status page is where you will monitor the progress of your Medical Assessment or Independent Living Skills Assessment requests and view the information provided by your healthcare professional. It is also where you will upload evidence documents. You can upload evidence on the Evidence Documents tab from this page.  For more information about Evidence Documents, go to Status Page Upload Evidence Documents. Note, accepted medical assessments must meet the mandatory evidence requirements.

1. My Assessments displays Medical Assessment and Independent Living Skills Assessment requests for the main applicant, their children and other household members that they have legal guardianship of. Other household member’s assessments displays additional adult household members They will action their assessments independently from the link in their email.

2. The Status column will inform you of the progress of your assessments. You will be notified by your preferred method (email or SMS) when the healthcare professional has actioned your assessment.

3. Change email allows you to change the provider’s email if it has been entered incorrectly or your healthcare professional/support provider requests to have this changed.

4. When the assessments have been completed by the healthcare professional you will receive a notification to review the responses. The status will change to Waiting for your review. You will receive a form unlock code by SMS or telephone call from your healthcare professional to unlock the form and review the responses.

5. Once the code has been entered and responses reviewed you will have three options in how to choose to action your form.

Click Accept if you want to include the healthcare professional responses to your form.
Click Request Changes if you have reviewed the assessment and you want to your healthcare professional to make changes, if you feel something has been missed or not right.
Click Reject if you do not accept the healthcare professional. Selecting this option will change the status to Cancelled and your healthcare professional will be notified.
Note, once an assessment is cancelled, it cannot be amended nor can you add another assessment request.

6. Once all assessments have been actioned, click Continue to progress to the Upload Evidence Documents tab.

7. If your other household member's assessments are outstanding, you are able to remove them from your form by clicking the Remove form. By doing this, you will need to upload documents to fulfil their medical condition or disability evidence requirement on the Evidence Documents tab.

8. To upload evidence documents, follow the prompts. For more information on how to do this, go to Status Page Upload Evidence Documents.

9. Once you have actioned all your assessments and uploaded required evidence, click Submit. Note, the Submit button will be greyed out until all mandatory supporting documents have been uploaded.

10. Click Sign Now and follow the instructions to receive a verification code by SMS to review and sign your form. Once signed, your application will automatically submit to DCJ for processing.