Housing application online help

You need to register before you can commence the form. When you successfully register, we will send you an email containing your Form ID. You can continue filling out the form or return to the form later. Keep your Form ID secure, as you will need this to log back in to complete the form later.

1. You can return and complete a saved form anytime within 30 days of registering

2. Ensure you have at least one form of identification. You may also may need other documents depending on your situation

3. You can hover over the ? to view specific help

4. Follow the password guidelines.

5. If another person has helped you fill in the form select Yes and complete the required fields.

6. Read all terms and conditions carefully and if you agree,  tick your acceptance. You will need also agree to be contacted electronically if you want to complete the online form before clicking Continue.

This section allows us to verify your identity electronically, eliminating the need to upload documents or bring them into an office. You will need either your Medicare Card, Australian Passport or Australian Drivers Licence. If you do not want to verify your identification electronically, you will need to upload your identification documents on the Status Page Upload Evidence Documents at the end of your application.

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1. Select Yes to consent for DCJ to check your identification electronically. If you select No, you will need to upload your identification documents on the Upload Evidence Status Page at the end of your application.

2. When choosing a form of identification, the required fields will appear. Enter you details and select Run Identification Check.

3. If your chosen form of ID returns a successful result, this message will appear.

4. If your chosen form of ID returns an unsuccessful result, this message will appear. You can enter the details of another form of ID and try again by clicking on Change Details / Retry.

You can save your application at any time and return to complete it later using your Form ID and password within 30 days of registering. An additional 31 days is provided once the application moves to the Status Page where you upload your supporting documents. The Form ID can be found on top of each page of the form and in the emails we send you.

1. Make a note of your Form ID. Your form ID can also be found on the email we sent you when you registered your form.
2. Save for later allows you to come back to complete your form and can be found at the top and bottom page of the form.

If you’ve forgotten your Form ID or cannot locate the form registration email, you can retrieve it following these easy steps.

1. If you forget your Form ID, click Forgot Form ID? You will be prompted to answer some questions before an email is sent to you.

2. Enter your password, email address and Date of Birth, then click on Send Form ID

3. Check your mail for an email containing your form ID. If the fields on the previous page have been answered correctly, an email with your form ID will be sent to you.

4. You can sign back into your form to complete it.

If you forget your password, you can reset the password following these easy steps.

1. If you forget your password, you can reset it by clicking on Forgot Password

2. Enter your Form ID, email address and date of birth, then click on Reset my Password. An email will be sent to you with a link to reset your password

3. Click on the link in your email to take you to the change password page.

4. Once your password has changed, you can sign back into your form to complete.

You should review all information before uploading your support documents. There is an edit option at the top of each section.

1. To edit the form, click on click to change information at any step.

2. When you have completed and reviewed your form, click Next Steps at the bottom of the screen to continue.

You can upload evidence (supporting documents) from your computer, phone or tablet. These can be electronic files, scanned documents or photos of your documents. When uploading documents, make sure to include all relevant pages and all information is visible in the document. All evidence must be uploaded on the Status Page after completing the form.

1. Click Add Evidence within the bar labelled with the person’s name you wish to upload supporting documents for.

2. A pop up will appear to upload evidence for the person selected. Documents with an asterisk (*) need to be uploaded before you can submit your application.
3. Click Add evidence document to start uploading for those marked with x Not supplied

4. The Upload Evidence pop up will appear. Click on the drop down list and select the evidence type you are uploading a document for e.g. “Proof of Identity”.
5. Click Upload File to add the document.
6. Click on the drop down list and select which document type best describes the document you have uploaded e.g. if you have uploaded your NSW Driver’s License, you need to select “Driver License (NSW)” from the list.
7. If you upload any evidence and decide to change it, click Remove this evidence document.
8. Continue uploading all required evidence for the person by selecting Add another evidence document, following steps 3-6 above.
9. Click Save Details to save all documents uploaded for this person and to return to the main page.

9. Once supporting documents have been uploaded for all persons, click Submit to complete your application. Note, the Submit button will be greyed out until all mandatory supporting documents have been uploaded.

This status page is where you will monitor the progress of your Medical Assessment or Independent Living Skills Assessment requests and view the information provided by your healthcare professional. It is also where you will upload evidence documents. You can upload evidence on the Evidence Documents tab from this page.  For more information about Evidence Documents, go to Status Page Upload Evidence Documents. Note, accepted medical assessments must meet the mandatory evidence requirements.

1. My Assessments displays Medical Assessment and Independent Living Skills Assessment requests for the main applicant, their children and other household members that they have legal guardianship of. Other household member’s assessments displays additional adult household members They will action their assessments independently from the link in their email.

2. The Status column will inform you of the progress of your assessments. You will be notified by your preferred method (email or SMS) when the healthcare professional has actioned your assessment.

3. Change email allows you to change the provider’s email if it has been entered incorrectly or your healthcare professional/support provider requests to have this changed.

4. When the assessments have been completed by the healthcare professional you will receive a notification to review the responses. The status will change to Waiting for your review. You will receive a form unlock code by SMS or telephone call from your healthcare professional to unlock the form and review the responses.

5. Once the code has been entered and responses reviewed you will have three options in how to choose to action your form.

Click Accept if you want to include the healthcare professional responses to your form.
Click Request Changes if you have reviewed the assessment and you want to your healthcare professional to make changes, if you feel something has been missed or not right.
Click Reject if you do not accept the healthcare professional. Selecting this option will change the status to Cancelled and your healthcare professional will be notified.
Note, once an assessment is cancelled, it cannot be amended nor can you add another assessment request.

6. Once all assessments have been actioned, click Continue to progress to the Upload Evidence Documents tab.

7. If your other household member's assessments are outstanding, you are able to remove them from your form by clicking the Remove form. By doing this, you will need to upload documents to fulfil their medical condition or disability evidence requirement on the Evidence Documents tab.

8. To upload evidence documents, follow the prompts. For more information on how to do this, go to Status Page Upload Evidence Documents.

9. Once you have actioned all your assessments and uploaded required evidence, click Submit. Note, the Submit button will be greyed out until all mandatory supporting documents have been uploaded.

10. Click Sign Now and follow the instructions to receive a verification code by SMS to review and sign your form. Once signed, your application will automatically submit to DCJ for processing.

1. What is the Application for Housing Assistance Online?

   MyHousing Online Services provides an easy way to apply for housing assistance using the Application for Housing Assistance Online. This allows you to submit an application in your own time at a place that suits you.

2. What personal details do I need to submit my application online?

   You need an email address, Centrelink number, and two forms of identification such as one of the following; Medicare card, Drivers Licence or Passport. You may also need other documents to support your application,

3. What supporting evidence documents will I need?

   It is now mandatory to provide evidence documents on the Application for Housing Assistance Online that show you meet basic social housing eligibility criteria this includes documentation to how:

   • Proof of identity
   • All sources of income and assets
   • New South Wales (NSW) residency or an established need to live in NSW
   • Citizenship or permanent residency of Australia
   • Any land or property you or anyone on your application own, or part owns
   • Proof of any ongoing medical condition or disability that impacts the housing requirements of any member of the household

   Find more information on what documents you can provide on the Evidence Requirements Sheet PDF, 572.57 KB

   You can also provide consent on the online form for DCJ to check your Identification, Centrelink income and Australian Residency Status electronically on the online form so you do not need upload these documents.

4. What other supporting evidence can I provide?

   You can also provide other supporting documentation to support your application and circumstances, but these documents do not need to be provided prior to submitting your application and can be provided at a later. The Evidence Upload page will guide you on what evidence may be required later, Depending on your circumstances, once your application is submitted DCJ will advise if you will need to provide any further supporting evidence.

5. Where do I upload my supporting evidence documents?

   To make things easier for clients, DCJ have now added a new Evidence Upload page to the Application for Housing Assistance Online. The Evidence Upload page is where you will now upload your documents  to support your Application for Housing Assistance. The Evidence Upload page will guide you on how to upload your evidence documents and you can also use the FAQS, What happens next box, and help texts on this page to assist you to upload you evidence documents.

6. I don’t have access to a computer. Can I still apply for housing assistance?

   Yes. You can access the form with most internet connected smartphones or tablets. There are self-service kiosks at certain DCJ Housing offices which have computers and free Wi-Fi. Many public libraries also have computers and free Wi-Fi.

7. Do I have to apply online?

   Applying online is fast and easy, and you can do it from most internet connected devices at any time. But if you would prefer to give us your details over the phone you can call 1800 422 322 between the hours of 9am to 5pm Monday to Friday, or visit your local Housing Pathways office for assistance.

8. Is the process easy?

   Yes, the process is easy. There are instructions and help throughout the form to guide you. Remember, you can also save and exit and come back to the form at another time. If you get stuck you can call 1800 422 322.

9. What if I need help with the online form?

   You can call the Housing Contact Centre on 1800 422 322 for help with any part of the online form or you can visit your local Housing Pathways office and speak to a member of our staff.

10. Will my information be safe and secure?
    • We take the security and privacy of your information very seriously. Here are some easy ways you can keep safe online:
    • Always log off or close down your internet browser when you have finished
    • Keep your passwords safe
    • Be careful when using public or shared computers when you do your secure online business
11. Where can I access the online form?

    The Housing Application online form is available through the DCJ website https://www.facs.nsw.gov.au/myhousing

12. What happens after I submit the form? How long before I hear back?

    We will get back to you within 2 business days using the contact details you provided (usually phone or email). We will either let you know the outcome of your application, we may need more information from you, or we may make you an appointment for an interview at an office.

13. I keep getting SMS messages about my application. What are they?

    The SMS notification is a friendly reminder that you still need to complete your online housing application form within 30 Days.

    Your form cannot be processed until you have completed your application and uploaded all evidence required and press submit. To protect your information and ensure it is current, if you leave your application for longer than 30 days it will be deleted.