Rentstart Assistance Policy

Apply for Rentstart

1. Background

The Rentstart scheme provides a range of financial assistance for eligible clients to help them set up or maintain a tenancy in the private rental market. The type and level of assistance provided is based on the client’s individual circumstances and needs and is intended to:

• assist clients to establish or keep a sustainable tenancy in the private sector
• provide quick financial help with housing related costs to clients in need, particularly those facing homelessness
• assist tenants whom the Homes NSW Housing Services has assessed as ineligible for a public housing lease extension due to their income and assets, to make the move to private rental accommodation.

There are five types of Rentstart assistance:

• Rentstart Bond Loan
• Advance Rent
• Rentstart Move
• Tenancy Assistance
• Temporary Accommodation

The intent of this policy is to outline the various forms of Rentstart assistance available from the social housing sector in NSW.

2. Scope

This policy applies to all applicants of Rentstart assistance products and all applicants who are homeless and may be eligible to receive short term temporary accommodation.

Under Housing Pathways, Homes NSW Housing Services and participating community housing providers deliver or facilitate access to Rentstart assistance products.

3. Policy statement

To access any of the Rentstart assistance options, clients must meet the relevant eligibility criteria, which varies for each product. Clients will be advised in writing of the outcome of a Rentstart assistance assessment.

If the client is not eligible for a particular product, clients may be referred to other services such as a Specialist Homelessness Service, rehabilitation services and supported housing, or be considered for other types of assistance.

3.1 Rentstart assistance products

Applying for Rentstart

Clients who wish to access Rentstart will need to complete an application form and submit the minimum requirements in order for the application to be accepted and assessed. Clients are able to complete an application online or download a paper application from the Department of Communities and Justice (DCJ) website. Under Housing Pathways, participating community housing providers facilitate access or deliver Rentstart products on behalf of Homes NSW.

In order to apply for Rentstart you must provide evidence of:

• identity, and
• all sources of income and assets, and
• New South Wales (NSW) residency or an established need to live in NSW, and
• citizenship or permanent residency of Australia, and
• any land or property you or anyone on your application own, or part own, and
• your ability to sustain a successful tenancy, without support or with appropriate support in place if applicable, and
• repayments of any former debts to a social housing provider if applicable.

Information about the type of evidence we need to assess your application is in the Evidence Requirements Information Sheet. If you do not provide the minimum requirements listed above, the application will not be accepted and assessed.

Applications for Rentstart Bond Loan, Advance Rent, Tenancy Assistance and Temporary Accommodation will be assessed within one working day of receiving the application and all necessary supporting information from the client.

The following clients may also apply for Rentstart:

• clients currently receiving a Private Rental Subsidy
• clients currently receiving a Rent Choice Subsidy
• former social housing tenants including tenants with a less than satisfactory, unsatisfactory or ineligible category. They may be required to enter a repayment plan to pay off any debt associated to their former tenancy before assistance can be provided
• clients exiting public housing at the end of a fixed-term provisional lease (3 or 6 months) who are not eligible for Homes NSW Recognition as a Tenant
• clients who are referred through RSL LifeCare.

There are certain circumstances where Rentstart will not be provided. For example, when a client seeking a Rentstart Bond Loan has already moved into the property and has sourced a bond elsewhere that has already been lodged with the Rental Bond Board. For more information, go to Circumstances in which Rentstart Assistance will not be provided.

Assessing eligibility for Rentstart products

In general, to be eligible for Rentstart assistance, clients must meet both the Eligibility criteria for social housing and, in most cases, a cash assets limit. However, specific eligibility criteria for each Rentstart product will vary. The social housing income eligibility requirement will be waivered for people experiencing domestic or family violence.

Former social housing tenants who may not be eligible to be listed on the NSW Housing Register due to their classification are still eligible for Rentstart products provided they meet all other eligibility criteria. For more information on eligibility for specific Rentstart products, go to the Eligibility criteria for Rentstart assistance products.

In addition, there are some circumstances where consideration will be given to providing assistance to a client who does not meet these criteria. For more information, go to Clients that may require special consideration.

Assistance will not be provided for housing that is clearly beyond the applicant’s financial means. The rent paid for the property should not exceed 50% of the household’s total gross weekly income, unless the client can demonstrate:

• an ability to meet reasonable living expenses, and
• capacity to maintain Bond Loan payments to Homes NSW, if seeking Rentstart Bond Loan or Rentstart Move assistance, and
• that they are likely to sustain the tenancy for up to 12 months.

To determine rental affordability, all forms of income are included in the calculation of household income, including maintenance payments received, Family Tax Benefit Part A and B and other allowances that are not included in the income eligibility assessment for social housing.

Commonwealth Rent Assistance is calculated as a 100% contribution towards the rent. For example, if a single person receives a Jobseeker Payment of $218.55 per week and Commonwealth Rent Assistance of $53.60 per week, affordability is assessed as follows:

$218.55 x 50% = $109.28

$53.60 x 100% = $53.60

Total affordable rent = $162.88.

Where a client is seeking a Rentstart Bond Loan to establish a Private Rental Subsidy tenancy, the affordability will be assessed based on the percentage of the client’s income spent on rent after the Private Rental Subsidy has been applied.

In the event that a client is approved to pay a rent higher than the Private Rental Subsidy benchmark, a check will be completed to ensure the rent for the property does not exceed 50% of the household’s total gross weekly income before offering a Rentstart Bond Loan. For more information about Private Rental Subsidy benchmarks, go to Private Rental Subsidy.

Shared households

In general, the income of all people in the household who are 18 years or older is assessed when considering whether a household is eligible for Rentstart assistance.

Applications for Rentstart assistance from individual household members within a household will be considered if:

• the household as a whole is assessed as not eligible for Rentstart assistance; and
• the applicant is not part of broader family unit living in the property.

If an applicant in this situation is assessed as eligible for Rentstart assistance, the person will be provided their share of the assistance only. For example, if the person is responsible for paying 50% of the rent, assistance will be provided for no more than 50% of the rental bond or Advance Rent required to establish a tenancy.

Supporting information provided will be used with an application to decide if people on an application are part of a family unit or living independently within a shared household. Examples of situations regarded as a family unit include:

• husband/wife
• defacto couples
• boyfriend/girlfriend
• parent with child/children
• a person receiving a carer payment or carer allowance due to caring for another household member.

When issuing a Rentstart Bond Loan, the names of all household members listed on the Residential Tenancy Agreement will be included on the Rental Bond Lodgement form lodged with the Rental Bond Board.

Only one Bond Loan can be provided for a household. Therefore, in a shared tenancy situation, if a Bond Loan is provided for one household member’s portion of the bond, other household members are not able to later apply for a Rentstart Bond Loan for their portion of the bond.

Clients that may require special consideration

Special consideration will be given to the needs of clients with a disability and clients approved for a Private Rental Subsidy who apply for Rentstart Bond Loan or Tenancy Assistance. These clients may have more than the allowable cash assets put aside and be eligible for assistance if the client can show that these savings are essential to:

• meet their medical bills
• pay carer costs
• buy special medical equipment
• meet the costs of other essential services.

The cost of treating their disability, as documented by health or community experts, will be taken into account when considering eligibility for Rentstart.

Special consideration will also be given to Rent Choice clients who apply for Rentstart Bond Loan. Rent Choice clients that exceed the social housing income eligibility limits and are within the moderate income limits are still eligible to receive a Rentstart Bond Loan, go to the Rent Choice policy. Rent Choice clients are still required to meet the existing Rentstart criteria to receive Advance Rent.

Circumstances in which Rentstart assistance will not be provided

Rentstart assistance will not be provided where the client:

• is moving into a property which they are buying, or which they own
• is moving into, or between, public housing. That is, properties managed by Homes NSW
• is moving into a Specialist Homelessness Services funded property
• has made a false declaration on an application for Rentstart. Any false declaration on an application for Rentstart will exclude the client from assistance for two years.

In addition, Rentstart Bond Loan assistance will not be provided if a client:

• owes Homes NSW funds for two previous Rentstart Bond Loans, whether these are current Bond Loans or former Bond Loan debts or a combination
• has been residing at a property for more than 28 days
• has already lodged a bond with the Rental Bond Board
• has been suspended from receiving further Rentstart assistance due to an unpaid Bond Loan or a former Bond Loan debt.

Rentstart and young people

The Children and Young Persons (Care and Protection) Act 1998 states that:

• a child is under 16 years of age
• a young person is aged 16 years or over but under 18 years of age.

A child unaccompanied by a parent or guardian is not eligible for Rentstart assistance. In these situations, a referral will be made to DCJ Community Services for alternative accommodation and support services for the child.

For further information on how social housing providers respond to suspected child abuse and neglect, and to a child or young person at risk of significant harm, see the Children and Young People At Risk policy. For further information on child protection in NSW, refer to the Protecting our kids website.

Rentstart assistance will be provided to young people if they meet the criteria for the specific Rentstart product. In addition, a young person must:

• meet all the general eligibility criteria for social housing, and
• have an income, and
• the social housing provider must be satisfied that:
  • Rentstart assistance is the best way to meet the young person’s accommodation needs, and
  • the young person is able to meet their tenancy obligations.

When a young person applies for a Rentstart Bond Loan, they will be required to have a solicitor, or a representative of the NSW Trustee and Guardian explain the agreement to the client. The client’s understanding is evidenced by a signed certificate of understanding from a solicitor or NSW Trustee and Guardian. They may be asked additional questions to ensure they understand the binding nature of the agreement and will be required to listen to the recorded terms and conditions to further confirm they understand the obligations of the agreement.

In relation to the provision of Temporary Accommodation to a young person, there are Specialist Homelessness Services specifically for young people who are homeless. Temporary Accommodation will not be provided for a young person if there is accommodation available for them at a specialist service.

3.2 Rentstart Bond Loan

Rentstart Bond Loan is an interest-free loan to assist eligible clients pay a rental bond for a tenancy under the Residential Tenancies Act 2010.

Generally, to be considered for a Rentstart Bond Loan, clients must be eligible under the Rentstart Assistance policy and the Eligibility criteria for social housing policy, including meeting the income eligibility limits. The social housing income eligibility requirement will be waived for people experiencing domestic or family violence. For more information about the eligibility criteria for a Rentstart Bond Loan, go to Eligibility criteria for Rentstart assistance products.

Homes NSW will provide a Rentstart Bond Loan for up to 100% of the bond. However, clients are able to apply for less than 100% of a bond, but not less than 25%. For more information on the criteria to determine the amount of assistance provided, go to Eligibility criteria for Rentstart assistance products.

Bond Loans provided to clients approved for Private Rental Subsidy and Rent Choice clients are calculated on the full rent for the property.

Clients moving into a social housing property managed by a community housing provider are eligible to receive a bond loan if they meet all the requirements set out in this policy. However, they are not eligible for advance rent.

The client must agree to the Terms and Conditions of a Rentstart Bond Loan to receive this assistance. When there is more than one adult in the household, one person in the household must consent to be named as the borrower on the Bond Loan Agreement. Homes NSW will not enter into a Rentstart Bond Loan with multiple people. For more information about Rentstart assistance for a multiple adult households, go to Shared households in this policy.

The borrower is not able to assign their responsibility for repaying the Bond Loan to another person/s that was approved for a Rentstart Bond Loan at the same time.

All household members can make payments into the Bond Loan account using the Rentstart Bond Loan Deduction Scheme or other payment methods such as BPAY or internet banking.

Once the landlord or agent has lodged a Bond Barcode or Bond Lodgement form, Homes NSW will lsend the bond funds to the Rental Bond Board directly. Homes NSW will cancel a Bond Barcode or Bond Lodgement form that is not presented within 90 days.

The client’s payments to Homes NSW start once the bond is lodged and continue until the loan is repaid. Homes NSW usually expects Rentstart Bond Loans to be paid back within 12 or 18 months. For more information about payment plans, go to Rentstart Bond Loan Payment Plans.

Homes NSW retains an interest in the bond until the loan is repaid. If the tenancy ends before the loan is repaid, the Rental Bond Board will return Homes NSW's contribution towards the bond to Homes NSW, after paying any claim against the bond by the landlord or agent. Homes NSW will then refund to the client all of the money paid under the Rentstart Bond Loan and not claimed by the landlord or agent. If the amount claimed by the landlord or agent is greater than the amount the client has paid off the loan, the outstanding amount will become a former Rentstart Bond Loan debt and the client will be required to repay this to Homes NSW.

To ensure that loan arrangements, such as actioning a refund on a client’s account, or any arrears management actions, can be appropriately managed, Homes NSW must be advised of any change in a client’s name that occurs while the Rentstart Bond Loan is in place. Go to Change of name requirements when a Rentstart Bond Loan is in place for further information.

It is a condition of receiving a Rentstart Bond Loan that payments are made to Homes NSW fortnightly. Each client’s payments are calculated based on the amount of the bond and the payment period. The minimum payment accepted by Homes NSW is $10 per fortnight. Go to Rentstart Bond Loan Payments for more information about Rentstart Bond Loan payment amounts.

It is a condition of the Rentstart Bond Loan Agreement that those in receipt of a Centrelink income make payments via the Rentstart Bond Loan Deduction Scheme. Under this scheme payments are directly deducted from the client’s Centrelink payments each fortnight.

Those not receiving Centrelink payments have access to other payment options such as BPAY and online payments. Homes NSW expects clients to meet their Rentstart Bond Loan payment obligations. Payment arrangements can be varied in situations where the client is experiencing difficulty making the payments. See the Rentstart Bond Loan Account Management policy for more information.

Homes NSW will not approve a Rentstart Bond Loan if a bond for the tenancy has already been lodged with the Rental Bond Board.

Rentstart Bond Loan Payment Plans

Rentstart Bond Loan payment plans of 12 months or 18 months, and in exceptional circumstances, 36 months are offered based on the percentage of income spent on rent. Clients paying a higher proportion of income on rent are offered a longer payment period. Homes NSW does not include Rentstart Bond Loan payments when calculating rental affordability.

Table 1 Bond Loan Payment Plans

During the term of a Rentstart Bond Loan, clients who cannot maintain Rentstart Bond Loan payments based on their 12 or 18 month payment plans, may be assessed for a longer payment plan, or for a deferral of payments. For more information, refer to the Rentstart Bond Loan Account Management policy.

Rentstart Bond Loan Payments

The Rentstart Bond Loan payment amount is calculated by dividing the Rentstart Bond Loan amount by the term of the Rentstart Bond Loan. If the calculated fortnightly amount is less than $10 per fortnight, the fortnightly payment will default to $10 per fortnight. Payments are rounded up to the nearest dollar.

Examples of how this fortnightly payment amount is calculated and how the minimum amount is applied is shown in the table below.

Table 2 Impact of minimum payment amount

All clients are able to make additional payments at any time, however if a client is in credit on their account, the amount will not be available to be refunded to the client until the Rentstart Bond Loan has been finalised.

Repeat assistance within a 12 month period

Homes NSW will provide additional bond assistance within a 12-month period for clients who have:

• repaid their Rentstart Bond Loan in full before the end of their tenancy, or
• are up-to-date with their Bond Loan payments.

In exceptional circumstances, Homes NSW may agree to provide a second bond assistance within 12 months, of no more than 50% of the bond, for a client who does not meet this criteria. To be considered for assistance the client must demonstrate a compelling need to establish a new tenancy due to:

• a significant change in their housing needs which requires them to move, or
• a need to move to maintain links to essential medical and support services, or
• their previous tenancy for which assistance was provided is/will be ended due to sale of the property.

Change of name requirements when a Rentstart Bond Loan is in place

A client who has a Rentstart Bond Loan must advise Homes NSW if they change their name to ensure there is a record of the name change in the system, in the event of a refund, or any arrears management actions. The details of the name change will be updated in the system; however, the Rentstart Bond Loan Agreement does not need to be re-issued.

When a Rentstart client changes their name, they should submit the Advice of name change form to a local Homes NSW office or participating community housing provider, along with evidence to verify their change of name. Examples of acceptable evidence include:

• Deed Poll document,
• change of name certificate,
• marriage certificate.

The original documentation must be sighted by staff, and copies of the relevant evidence saved to the client’s digital client container.

3.3 Advance Rent

Advance Rent is provided to the client as a grant and is not repaid to Homes NSW. However, it is not available unless the client is also receiving a Rentstart Bond Loan or is moving into accommodation where a Bond Loan is not applicable.

Advance rent is made available to assist clients moving into accommodation such as caravan parks, registered boarding houses and hostels, where a deposit is required but there is no requirement for a bond to be lodged at the Rental Bond Board. Where a social housing provider considers unregistered boarding houses to be appropriate, for example, where a support worker/provider has advised they consider it appropriate, the social housing provider may use its discretion and approve assistance to this type of accommodation.

In this case, Homes NSW will pay up to 100% of key money, security bond or other deposit required as Advance Rent. This assistance is provided as a grant and is not repaid to Homes NSW.

Clients moving into caravan parks or similar lodgings where there is a requirement for a bond to be lodged at the Rental Bond Board may apply for Rentstart Bond Loan and will be assessed using the same eligibility criteria.

For more information on the criteria to determine the amount of assistance provided, go to Eligibility criteria for Rentstart assistance products.

Eligible Rent Choice clients may be assisted with Advance Rent and will be assessed using the Rentstart assistance eligibility criteria. For more information on the criteria for Rentstart assistance go to Eligible criteria for Rentstart assistance products.

Private Rental Subsidy clients are not able to be assisted with Advance Rent under the Rentstart Bond Loan scheme. For more information, go to Eligibility criteria for Rentstart assistance products.

Repeat assistance within a 12 month period

Homes NSW will usually provide Advance Rent no more than once in a 12 month period. In exceptional circumstances, Homes NSW may agree to provide additional Advance Rent assistance within a 12 month period for a client who has a compelling need to establish a new tenancy due to:

• a significant change in their housing needs which requires them to move, or
• a need to move to maintain links to essential medical and support services, or
• their previous tenancy for which assistance was provided is/will be ended due to sale of the property.

3.4 Rentstart Move

Tenants who are leaving public housing voluntarily or at the end of their fixed term lease because they have been assessed as ineligible for a further lease are not entitled to Rentstart assistance such a Rentstart Bond Loan, Advance Rent or Temporary Accommodation.

Homes NSW recognises that these tenants may face difficulties in meeting the costs of relocating. In this case, the tenant may apply for Rentstart Move.

If a client is eligible for Rentstart Move, Homes NSW will provide a Rentstart Bond Loan for up to 100% of a rental bond. Homes NSW will provide this loan under the same Terms and Conditions as it provides Rentstart Bond Loans to other eligible clients. For more information on Rentstart Move eligibility criteria, go to Eligibility criteria for Rentstart assistance products.

Advance Rent is not available to a client for 12 months after Homes NSW has provided Rentstart Move. Applications for social housing are not affected by receipt of Rentstart Move.

3.5 Tenancy Assistance

This assistance is for clients in a private rental property who are in rent and/or water arrears. Tenancy Assistance will only be provided once in a 12 month period and the client must have an agreement with the agent or landlord to continue the tenancy for up to 12 months.

Clients must supply evidence of a:

• notification, in writing, of rent and/or water arrears from the landlord or agent, for example a letter or statement of account
• repayment plan agreed to by tenant and landlord or agent, in writing and signed by both signatories
• Notice of Termination by the landlord or agent.

Tenancy Assistance may be in the form of rent arrears, water arrears or a combination of both. The maximum amount of assistance cannot exceed the equivalent of four weeks rent. This is the maximum amount of assistance that will be provided, and most clients will receive less than this where they can make an arrangement with their landlord, agent or water authority to pay off the arrears. Tenancy Assistance is not provided as a loan and is therefore not required to be repaid.

If a client re-applies for Tenancy Assistance more than once within a two-year period, assistance will only be provided with rent and/or water arrears for a:

• maximum of two weeks for unfurnished dwellings, or
• maximum of three weeks for furnished dwellings,

except where the situation may lead to placing other dependant household members at risk of homelessness if assistance is not provided. In this case, full Tenancy Assistance may be provided.

For further information about the eligibility criteria for Rentstart go to Eligibility criteria for Rentstart assistance products.

For further information about where Rentstart assistance will not be provided, including Tenancy Assistance, go to the Circumstances in which Rentstart Assistance will not provided.

3.6 Temporary Accommodation

Purpose of Temporary Accommodation

Temporary Accommodation supplements Specialist Homelessness Services by providing accommodation in low-cost motels or caravan parks for clients who are homeless. The intention of Temporary Accommodation is to provide a bridge to give clients a chance to secure alternative accommodation, whether crisis accommodation or private rental. It is a short-term temporary measure rather than a longer-term response.

Provision of Temporary Accommodation

Temporary Accommodation is provided by Homes NSW and a number of participating community housing providers through Housing Pathways.

Length of assistance

The length of Temporary Accommodation assistance offered is based on an assessment of a client’s immediate housing needs. There is no automatic entitlement to a specific period of assistance. For most clients, a limited period of assistance will be sufficient to locate alternative accommodation.

Most assistance will be contained to several days to enable clients to make arrangements for their immediate and longer-term accommodation. In some instances, this may be renewed to provide additional time for the client to secure alternative accommodation. Each extension is subject to assessment.

Acceptance of alternative accommodation

It is a condition of receiving Temporary Accommodation that clients support themselves by seeking accommodation, whether longer term housing or alternative short-term accommodation.

Temporary Accommodation will not be continued where a client has received an offer of alternative appropriate accommodation. What is considered appropriate accommodation will depend on the client’s individual situation but may include social housing, private rental (including share accommodation), registered boarding house or crisis accommodation.

To help social housing providers assess a client’s housing needs and find more appropriate short- and long-term accommodation, clients in Temporary Accommodation with:

• an active housing application will be supported to complete a Change of Circumstances form within two weeks of receiving Temporary Accommodation for the first time (initial Temporary Accommodation)
• no active housing application will be supported to complete the online Application for Housing Assistance form within two weeks of receiving initial Temporary Accommodation.

Clients staying in Temporary Accommodation or Specialist Homelessness Service accommodation may be eligible to receive two weeks Advance Rent in the event they secure private market accommodation and receive a Rentstart Bond Loan. For further information see Eligibility criteria for Rentstart Assistance products.

Payment arrangements

Under the Temporary Accommodation product, financial assistance is provided which helps the client to pay for their accommodation. Clients are generally required to contribute to the cost of this accommodation. For more information go to Eligibility criteria for Rentstart assistance products.

People who are escaping domestic and family violence are not required to contribute to the cost of their Temporary Accommodation.

Temporary Accommodation assessment and eligibility

The eligibility criteria for Temporary Accommodation is outlined in the Eligibility criteria for Rentstart assistance products section in this policy.

Client responsibilities

Clients receiving Temporary Accommodation will:

• abide by the rules of the accommodation facility
• at the end of their stay, leave the accommodation in good order
• make a financial contribution (TA Contribution) to their accommodation costs as requested, except for people escaping domestic and family violence
• actively seek alternative accommodation, including crisis accommodation and other short-term options, to resolve their own housing need.

It is expected that the client contacts or attends their local Homes NSW or SHMT CHP office within three working days of the initial Temporary Accommodation assistance to complete a Temporary Accommodation Support Plan  which includes an exit strategy from Temporary Accommodation.

Clients must also come into the office or make phone contact within two days of any Temporary Accommodation extension.

This will help the social housing provider and client make a plan to exit Temporary Accommodation and move on to other housing options. Clients are not required to check out of their accommodation or remove their belongings in order to meet with the social housing provider to discuss their exit plan.

Within two weeks of the initial presentation to the local Homes NSW or SHMT CHP office, an Application for Housing Assistance or a Change of Circumstance form (if appropriate) must be lodged. Clients should not be exited from Temporary Accommodation while they continue to engage with housing providers.

Temporary Accommodation Contribution

While in Temporary Accommodation, the client experiencing homelessness will be required to contribute to the cost of the accommodation (TA Contribution). Homes NSW will work with clients to calculate their contribution based on their assessable income (TA Contribution). SHMT CHP providers will work with clients to contribute to the costs of the accommodation using their individual processes.

The TA Contribution will go towards the cost of Temporary Accommodation and to assist clients to build capacity to pay rent in the private rental market and transition to independent living.

A client will be asked to make a TA Contribution for each extension of accommodation provided after the initial period of Temporary Accommodation. The TA Contribution will need to be made prior to further extensions being granted. Payments made are for the previous stay in accommodation, not paid in advance for any future assistance.

People escaping domestic and family violence (DFV) will not be required to make a TA Contribution.

All Temporary Accommodation recipients over the age of 18 will be asked to make a TA contribution.

TA contributions will be calculated at 25% of a person’s assessable income and 15% of any Family Tax benefits Parts A and B. This amount is then divided by 7 to obtain a daily rate and then multiplied by the number of days in Temporary Accommodation. Assessable Assets and Income are determined by using the Assessable and non-assessable income and assets table.

People who do not receive Centrelink payments and who do not have any other form of income will be supported to apply for Centrelink payments.

The TA Contribution will be applied following guidelines:

• Link2Home or local Homes NSW offices will provide Temporary Accommodation in accordance with the Rentstart Assistance policy.
• During the initial assessment for Temporary Accommodation, the person will be advised that, if an extension to the initial 5 days is required, a TA Contribution must be paid.
• The person will be advised of the amount of the TA Contribution that will be required to be paid at the initial assessment for Temporary Accommodation.
• The person must attend or call their local office within three (3) days of initial Temporary Accommodation and within two (2) days of any extension of Temporary Accommodation.
• During the first visit or call after the grant of Temporary Accommodation, clients must complete a Support Plan which includes an exit strategy from Temporary Accommodation.
• The person must pay the TA Contribution and provide the evidence of this payment prior to being approved for an extension of Temporary Accommodation.
• People may find their own Temporary Accommodation provider if the cost of the TA Contribution is greater than the Temporary Accommodation found by the person.

Clients can pay the TA Contribution by one of the following methods:

• through ePay
• at an Australia Post office
• at Service NSW office.

Social housing provider responsibilities

Social housing providers have a responsibility to assess clients for their housing need and assist eligible clients to find stable, longer-term accommodation.

They will:

• conduct an assessment of housing need with presenting clients in the form of a Temporary Accommodation Support Plan
• link Temporary Accommodation clients with other housing assistance products and services that may be appropriate, such as Specialist Homelessness Services, private rental assistance and social housing
• encourage clients to accept referrals or refer themselves to appropriate support services.

Declines for client behaviour

Temporary Accommodation may not be provided, or extended to clients who have done the following within the past six months:

• failed to adhere to the client responsibilities outlined above
• damaged property or engaged in antisocial behaviour whilst being assisted with Temporary Accommodation.

Temporary Accommodation may not be provided, or extended, to clients who have done the following within the past twelve months:

• refused an alternative reasonable offer of accommodation.

Homes NSW Taxation requirements

For taxation purposes, Homes NSW requires valid tax invoices for the provision of Temporary Accommodation to clients of Homes NSW. Therefore, Homes NSW prefers to engage Temporary Accommodation providers who are GST registered.

Homes NSW seeks to enter into agreements with providers that enable it to issue Recipient Created Tax Invoices (RCTIs) on behalf of providers. Providers need to be GST registered and have an ABN to enter such an agreement. Where providers have not entered into a formal agreement, then Homes NSW may use other arrangements, as required, to allow it to provide Temporary Accommodation.

Where possible, Homes NSW will trade with organisations that are registered with an ABN.

Participating community housing providers who deliver Temporary Accommodation will follow their individual organisation’s requirements for taxation purposes.

3.7 Eligibility criteria for Rentstart assistance products

The eligibility criteria for each Rentstart assistance product is shown below.

4. Evidence requirements

The following evidence requirements apply:

5. Legislation and compliance

Homes NSW and a number of participating community housing providers are able to provide private rental assistance products in accordance with the Housing Act 2001.

6. Related documentation

• Social Housing Eligibility and Allocations policy supplement
• Private Rental Assistance policy
• Private Rental Assistance policy supplement
• Eligibility for Social Housing policy
• Children and Young People at Risk policy
• Appeals policy

7. Further information

Appeals and review of decisions

If a client disagrees with a decision a social housing provider has made, they should first discuss their concerns with a staff member from the provider that made the decision. The next step, if they still believe the social housing provider made the wrong decision, is to ask for a formal review of the decision.

For information on how reviews work, see the fact sheet Appeals and reviewing decisions, or read the Appeals policy. This policy applies to all clients of Homes NSW including applicants for housing assistance who are assisted by Homes NSW local offices, community housing providers participating in Housing Pathways or the Homes NSW Housing Contact Centre.