Industry workforce and development

DCJ undertook a Training Needs Analysis (TNA) of service providers across NSW earlier this year, focused on service delivery

The aim of the TNA was to gain an understanding of emerging priorities and practice skills needed, and identify where these can be improved through training.

Around 140 people from service providers and DCJ participated in this process, along with a focus group of 18 representatives from the sector and key peak organisations.

Discussions between DCJ  and SHS staff provided insight into what is most needed on the frontline.

The results of the TNA are informing the learning and development strategies for service providers, including managers and frontline staff.

Staff from DCJ and SHS have had meaningful discussions throughout this process, which have provided great insight into what is most needed on the frontline.