- 1 July 2024 Maintenance reform
Find out how we’re improving public housing maintenance
- Access to properties
Homes NSW contractors will need to enter your home to carry out maintenance work and perform inspections
- Centralised Gas Hot Water System Reimbursement Scheme
From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs
- Cleaning
Maintenance work information for Homes NSW tenants
- MyHousing Repairs
An online repairs service available on the MyHousing app for Homes NSW tenants and their family, friends or support peoples. Through the MyHousing Repairs service you can submit non-urgent repair requests, upload supporting photos/documents and view the status of your repair requests.
- Home modification request
Information for tenants and applicants on requesting a home modification
- Maintenance and home alterations
How to report maintenance issues and request permission for home alterations
- Making alterations to a property
As a Homes NSW tenant, you may make changes and alterations to your home
- Painting
Homes NSW tenants can apply for approval to perform decorative painting in their home
- Pay TV
Homes NSW tenants can only install a pay TV connection with approval
- Requesting maintenance and reporting problems
How to request repairs for your home or report vandalism to your building
- Swimming pools in public housing properties
Homes NSW tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard
- eRepair
A service for Homes NSW tenants to lodge non-urgent home maintenance requests