Maintenance and home alterations
Last published 01 Jul 2024
Homes NSW provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. All tenants are responsible for taking care of their property and reporting any maintenance needs to Homes NSW as soon as possible.
Homes NSW is improving the experience of public housing tenants. As part of this we have changed how we manage repairs and maintenance to your property.
There are 2 ways you can request repairs or report problems:
- Submit a request online through MyHousing Repairs
- Call the Maintenance Hub on 1800 422 322
Both services are available 24 hours a day, 7 days a week.
The maintenance phone line is an in-house customer service centre called the Maintenance Hub. When you call the Maintenance Hub, you will talk to a Homes NSW staff member, not an external contractor. This service is available 24 hours a day, 7 days a week.
Our staff will oversee every part of your maintenance request and make sure the right contractor is allocated to you.
To report or follow up on a maintenance issue by phone, call the Maintenance Hub phone line.
To provide feedback on your maintenance experience, please contact the Maintenance Hub.
Maintenance Hub: 1800 422 322
Reporting maintenance issues online
Use MyHousing Repairs to lodge non-urgent maintenance issues online. You can submit a request online anytime through MyHousing Repairs, which is available through the MyHousing App. Please use this service for non-urgent repairs
Making alterations to your home
Tenants are able to make alterations to their home. For any major alterations, tenants must first get written permission from Homes NSW. For more information regarding alterations, go to the Alterations to a Home policy.
Emergency maintenance issues
Emergency repairs can include:
- flooding caused by a burst water pipe
- raw sewerage overflowing inside your home
- a gas leak
- a major water leak that cannot be isolated
- reporting fire damage to a property.
For emergency repairs, call the the Maintenance Hub phone line.
Maintenance Hub: 1800 422 322