Requesting maintenance and reporting problems

Call the Maintenance Hub with any maintenance requests 24 hours, 7 days, all year round.

Maintenance Hub: 1800 422 322

When you call the Maintenance Hub, you will talk to a Homes NSW staff member. They will provide support and advice and are able to make decisions on the spot about what needs to be done.

For your convenience, telephones with a direct link to the Maintenance Hub are available in the lobby of local Homes NSW offices to use during business hours.

Provide as many details as possible

You will need to give as many details as possible about the problem that needs repairing when you call.

Make sure you have a pen ready to write down the maintenance request number. Having the maintenance request number will make it easier to make a follow-up call to the Maintenance Hub if you need to.

We’ll let you know which contractor has been allocated to deliver work at your home. They will contact you to arrange an appointment .

Please ring the Maintenance Hub back if the problem gets worse or you have not had a response to the request in the timeframe you were told.

Reporting vandalism

Please call the Police Assistance Line first to report vandalism before calling the Maintenance Hub.

You will be asked to provide details of the damage and when it happened.

The Police Assistance Line will give you an event number for your report - make sure you write this down. You will need to give the event number to the Maintenance Hub staff when you call to request a repair.